職位描述
Responsibility: 1. Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's ****ives and sales goals are met. 2. Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers. 3. Setting up and maintaining a service desk and ****uating its efficiency. 4. Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service. 5. Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.Requirements: 1. A bachelor's degree in business, administration, or related field. 2. Written and spoken advanced to fluent English 3. Previous Service Experience and familiar with ITIL may be advantageous. 4. Excellent leadership, communication, sales, and customer service skills. 5. Strong creative thinking and problem-solving skills. 6. The ability to work under pressure and handle stress.
企業(yè)介紹
● Paytm First Games(簡(jiǎn)稱PFG)是由印度移動(dòng)支付和商務(wù)平臺(tái)—Paytm與阿里巴巴集團(tuán)生態(tài)公司—亞博科技,于2018年1月共同成立的合資子公司。基于印度藍(lán)海市場(chǎng),我們的愿景是利用一流的技術(shù)為你花在游戲上的時(shí)間創(chuàng)造價(jià)值,無(wú)論是娛樂(lè)還是獎(jiǎng)勵(lì)(Our vision is to use top-notch technology to create value on the hours you spend on gaming, be it entertainment or rewards)。● PFG采取自主研發(fā),逐步建設(shè)強(qiáng)大的產(chǎn)品陣營(yíng),覆蓋各類游戲產(chǎn)品類型,在印度網(wǎng)絡(luò)游戲的多個(gè)細(xì)分市場(chǎng)領(lǐng)域形成專業(yè)化布局。 PFG擁有忠實(shí)游戲玩家超3000萬(wàn),月度發(fā)放獎(jiǎng)金超100億盧比,年度游戲場(chǎng)次達(dá)到12億次,旨在成為印度的“綜合競(jìng)技娛樂(lè)平臺(tái)”,為用戶提供豐富、健康、時(shí)尚、快樂(lè)的游戲體驗(yàn)。- 2018年,印度游戲市場(chǎng)規(guī)模達(dá)到11億美元。- 2020年,該數(shù)字增長(zhǎng)至24億美元,復(fù)合年增長(zhǎng)率達(dá)到49%。印度游戲玩家共計(jì)約2.63億,其中手游玩家約有1.5億。- 2021年,智能手機(jī)滲透率6億,預(yù)計(jì)到 2022 年將達(dá)到 8.29 億,游戲市場(chǎng)將達(dá)到30億美元。與此同時(shí),普遍意義上認(rèn)為,印度正受益于13億“人口紅利”,將迎來(lái)經(jīng)濟(jì)騰飛期,印度游戲行業(yè)發(fā)展?jié)摿Σ豢上蘖俊!肮缮瘛卑头铺卦谧①YPaytm時(shí)說(shuō):“很多印度正在經(jīng)歷的變革都是好的,印度的潛力。”印度是一個(gè)蓄勢(shì)如虹的市場(chǎng),游戲是一個(gè)精尖鼎勢(shì)的行業(yè)。